On Site Support in a cutting edge tech company
Are you an ace in IT support onsite? Wanna make autonomous cars a reality, help save millions of lives? Wanna join a team of socially skilled people who always come to work to have fun? Read on!
Are you an ace in giving IT support onsite? Want to work with making autonomous cars a reality and help save millions of lives? Wanna join a team of socially skilled people who always come to work to have fun? Want a broad role where you’re not confined to just one type of issues to solve? Then read on and apply today!
You’ll be joining a quite unique IT support team. We don’t work with ticketing systems, and we don’t specialize on specific tasks. Here you get a broad role, in a super flexible team where very much focus is on end users / customers. Our response time is low and we act fast, supporting users with technical problems, hardware asset management. Conference/meeting room maintenance, providing onsite support, first line as well as ordering of new hardware. We’re a highly appreciated function and a team of social, joyful individuals who like to excel in giving support in a positive, cheerful way.
Example of your day-to-day tasks can be:
- End - user Support
- IT Hardware Management (end-user equipment)
- Configuration of Clients (such as phones, laptops, Virtual Machines)
- Handling clients running Mac OS, Windows or Ubuntu
- Mobile Phone Services Management (such as SIM cards ordering)
- Incident Management
- Continuous improvements of our support processes, including documentation, automation and ad-hoc support procedures
- Handle remote support
- Printer and print service support
Zenseact has a multiplatform environment, Windows/Mac OS/Ubuntu, so it is necessary to have experience in supporting at least 2 out of 3. To be successful in this role you should also have practical experience of Microsoft Office applications, knowledge of how O365 works, laptop/desktop and general hardware technical knowledge. Additionally, you should have experience of local area network setups and maintenance (switches, routers, and wireless access points). It is a must to be able to communicate (both written and verbal) and give support in English. We also believe that you are a customer oriented and outgoing person with great social skills with the ability to manage customer expectations, for example, following up and tracking issues/requests.We have technically skilled employees which at times can be challenging.
In addition, we believe you meet the following requirements:
- IT related education or experience from similar work
- Minimum 2 years of experience from similar role
- Enjoy working in an international organization with people from different cultures
How do we work?
Flexible-remote way of working: Zenseact has a flexible and modern approach, thus is happy to offer to its employees the possibility for a combination of work at the office and from home. This doesn't include fully remote work from outside Sweden/China.
More about Zenseact
Zenseact’s purpose is to make safe and intelligent mobility real, for everyone, everywhere. We develop the complete software stack for ADAS and AD, from sensing to actuation. Our focus is to build a single cutting-edge software platform in order to serve various levels of autonomy and offer unequaled scalability at the same time. We operate out of Gothenburg, Sweden and Shanghai, China. Zenseact’s first self-driving deployment will be launched on the next-generation vehicle platform from Volvo Cars.
Self-driving cars, when real, is estimated to reduce fatal car accidents with more than 85%, saving more than 50,000 persons from dying in car accidents caused by human errors each year. We feel that is a goal worth pursuing.
But technology, software, tools and datasets would not mean much without the best people behind the wheel to drive them. At Zenseact, some five hundred of the best engineering minds globally, stationed across two continents, are collaborating with the same passion: to bring autonomous driving to the streets for real and create a safer journey for everyone. This is part of our culture and how we work, develop and grow together.
Zenseact works proactively to create a culture of diversity and inclusion, where individual differences are appreciated and respected. To drive innovation we see diversity as an asset, which means we value and respect differences in gender, race, ethnicity, religion or other belief, disability, sexual orientation or age etc.
Interviews are held on a continuous basis, so we highly recommend that you submit your application at your earliest convenience.
- Non Engineering Roles
- Gothenburg, Sweden
- Remote status
- Hybrid Remote
Making safe and intelligent mobility real.
At Zenseact, we lead the global movement of crafting tomorrow's mobility with the software platform of choice. Our mission is to “Make safe and intelligent mobility real, for everyone, everywhere”. This statement marks our conviction and dedication to bring autonomous driving out on the streets for real and is at the center of everything we do.
We could not dream of achieving this without our great teams of very talented people. We are on this journey together and our agile way of working is reflected throughout our entire organization; it is part of our culture and how we work, develop and grow together.
About Zenseact Sweden
Zenseact develops the complete software stack for ADAS and AD, from sensing to actuation. Zenseact’s focus is to build a single cutting-edge software platform in order to serve various levels of autonomy and offer unequaled scalability at the same time. We operate in Sweden and China.